What typical compensation does Microsoft offer if it fails to meet the SLA for an Azure service?

Question

Thamimul ansari · Accepted Answer

If Microsoft fails to meet an Azure Service Level Agreement (SLA), customers are eligible for service credits, which are discounts on their monthly bill, not cash compensation. The amount of the credit is typically a percentage of the monthly service fees and varies based on the specific service and the degree to which the SLA was missed. For example, a 10% credit may be given if Azure SQL Database availability drops below 99.99%, with the percentage increasing as availability decreases further, potentially reaching up to 100% for some services like Virtual Machines if monthly uptime falls below 95%. To receive credits, a claim must be submitted through a support ticket, typically by the end of the month following the incident.

What typical compensation does Microsoft offer if it fails to meet the SLA for an Azure service?

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