What kind of downtime does not count towards an SLA breach?

Question

SAMUEL RUFUS · Accepted Answer

Downtime that does not count towards an SLA breach typically includes planned maintenance, factors outside of a provider's control (force majeure), and sometimes very brief, intermittent outages that fall below a specified threshold. These are often explicitly excluded in the service level agreement (SLA) and are either scheduled or deemed unavoidable.

What kind of downtime does not count towards an SLA breach?

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